Support

1) Is there any restriction for posts

    

The guidelines below are a summary. For detailed information, please follow the current forms on the policy page.

The guidelines are established to maintain the social media platform as a healthy and safe environment.

 

 

-Sexuality and Inappropriate Content: Sexual content, especially content that explicitly shows genitalia, is strictly prohibited. Posts containing sexual harassment or pornography are not acceptable.

 

-Violence and Terrorism: Posts that promote, depict, or glorify violence or terrorism are banned. This includes imagery of blood or brutality.

 

-Child Abuse: Any content that exploits children in any way is absolutely forbidden. Child safety is one of the platform's top priorities.

 

🔹 You can view our Child and Youth Safety Policy here.

 

 

-Hate Speech and Discrimination: Content that encourages discrimination or hate speech based on race, gender, ethnicity, religion, sexual orientation, disability, or other personal characteristics is prohibited.

 

-Illegal Activities: Content promoting drug use, sales, or other illegal activities is prohibited.

 

-Copyrights and Intellectual Property: Unauthorized use of content that is copyrighted by others is prohibited.

 

-User Safety: Content that endangers the personal safety of users or is harassing in nature is prohibited.

 

-Misleading and Deceptive Content: Posts containing misleading or deceptive information, fake news, and conspiracy theories are banned.

 

 

These guidelines are established to maintain the social media platform as a healthy and safe environment. Every social media platform can set and enforce such rules and policies for the benefit of its users and the community.

2) What if you don't follow restriction rules

 

-Post Removal: If a post is found to be violating the rules, it can be immediately removed by the platform.

 

-Warning Messages: Warning messages reminding users to adhere to the rules can be sent.

 

-Account Suspension: Accounts that violate the rules can be suspended for a certain period. The duration of this suspension may vary depending on the severity of the violation.

 

-Permanent Account Closure: In cases of continuous or serious violations, a user's account can be permanently closed.

 

-Reporting and Cooperation: In cases of illegal activities, information can be provided to the relevant legal authorities, and cooperation may be undertaken as necessary.

 

 

 

3) How can i report a post or a user

 

To report a user or a post, you should click on the options button located at the end of the post menu and select the report menu. On the page that opens, simply fill in the necessary information and submit the form to us. Your complaint will be reviewed within 48 hours, and if necessary, actions will be taken and you will be informed via email. You can watch the related process in the video found on the user-manual page

 

 

4) How can i log in - Data collected from providers

 

We offer the option to log in using Facebook, Google, and Apple Authentication to streamline the sign-in process for our users. By choosing to log in through one of these providers, you authorize us to access certain information from your profiles which we use to create and manage your user account on our platform.
 

The information we collect through providers is used solely to create and manage your account. We do not use this information for any other purposes unless explicitly stated otherwise. Here’s how we handle and use your information:

Account Creation and Management: We use your name and profile picture to create and maintain your account within our app. Please visit privacy policy forms for more information.

 

 

 

 

 

5) How can i delete my account

 

To delete your account, you need to enter the profile screen, which is the second option in the app menu at the bottom of the screen. In the profile screen, clicking on the icon at the top will open a menu that offers you the option to delete your account.

You may need to log in again in the app to delete your account. To delete your account on whichny, you must also delete your uploaded posts. You can do this either one by one or by using the 'delete all posts' button in the opened menu.

Please note that deleted posts cannot be restored. A deleted account cannot be restored. You can watch the related process in the video found on the user-manual page

 

🔹 Need assistance?
If you are unable to delete your account through the app and require assistance, you may contact our support team at info@whichny.com. If necessary, an admin may assist with account deletion after proper verification.

 

 

6) How can i change language

 

To change the app's language, you need to enter the profile screen, which is the second option in the app menu at the bottom of the screen. On the profile screen, clicking the icon at the top will open a menu offering a list of supported languages. Upon first use, if supported, Whichny will start in your phone's language; if not, English will be set as the default language

 

7) What is expiry date 

 

Each post on Whichny, a survey-based social media platform, has an expiry date due to the time limitations of each survey. Your posts will be automatically deleted on their expiry date. You will be notified about your posts that are nearing expiration three days before their expiry date. To view the list of these posts, please visit the menu. To access the expired posts menu, you need to enter the profile screen, which is the second option in the app menu at the bottom of the screen. In the profile screen, clicking the icon at the top will open a pop-up menu. If you have expired posts, this option will be highlighted in red.

 

 

8) How can I contact Whichny?

 

You can contact us via our email address for your questions and help requests.

Email address: info@whichny.com